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Atos and Google Cloud create a customer service chatbot based on artificial intelligence

Drafting. Atos, multinational specialist in digital transformation, and Google Cloud have developed for the operator T-Mobile Netherlands an innovative scalable chatbot based on artificial intelligence (AI) that will be used in the digital transformation plan of the telecommunications company.

How this will help the industry

This new multichannel chatbot, which combines the knowledge and experience of Atos in the sector and the latest technologies in AI and machine learnig from Google Cloud, will speed up customer inquiries, increase your satisfaction and reduce costs.

Atos has worked closely with T-Mobile NL to develop the new chatbot in order to provide an ad hoc solution to meet their specific requirements. The chatbot will connect to the T-Mobile Netherlands customer’s website, social media channels, as well as customer and product databases.

A project that has already been tested

The project is the result of a successful concept test project of chatbot carried out previously, which achieved a high level of recognition of the user’s intention, that is, understanding what the user wants or is trying to do so that the chatbot offers help relevant.

The chatbot will be developed through AI with the aim of creating a modern, more personalized and intuitive customer service experience, with a quicker view of the customer’s data.

Published inArtificial Intelligence (AI)

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